Terms of Service

By accessing or using the Canine application at caninetrack.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

The Service is operated by Canine ("we", "us", "our"). These Terms constitute a legally binding agreement between you (the "Practice" or "you") and Canine.

Canine is a web-based dental and periodontal practice management platform for tracking cases, patients, employees, referring doctors, and revenue goals. The Service includes:

• Case acceptance and revenue tracking
• Patient and referring doctor management
• Employee performance analytics
• AI-assisted clinical note transcription and data queries
• Encrypted data storage and nightly backups

The Service is intended for use by licensed dental professionals and authorized practice staff. By using the Service, you represent that you are at least 18 years of age and are authorized to bind the Practice to these Terms.

You are responsible for:

• Maintaining the confidentiality of your login credentials and MFA devices
• All activity that occurs under your account
• Ensuring all workforce members who access the Service are trained on HIPAA requirements and your practice's privacy policies
• Promptly notifying us of any unauthorized use of your account
• Deactivating accounts for workforce members who leave your practice within 24 hours

Shared accounts are prohibited. Each user must have their own credentials and MFA enrollment.

Canine operates as a Business Associate under HIPAA (45 CFR 164.502(e)). Before using the Service to process electronic Protected Health Information (ePHI), the Practice and Canine must execute a Business Associate Agreement (BAA). The BAA governs our obligations regarding the use, disclosure, and protection of ePHI.

Our security practices and HIPAA compliance posture are documented at caninetrack.com/privacy.

The Practice remains responsible for its own HIPAA compliance as a Covered Entity, including maintaining a Notice of Privacy Practices, workforce training, and compliance with the Privacy Rule.

Your data is yours. All patient records, case data, practice information, and other ePHI entered into the Service remain the property of the Practice. Canine does not claim any ownership rights over your data.

You may export all of your data at any time in a structured, machine-readable format (JSON) by contacting us. Upon termination, we will provide a data export and, at your direction, delete your data in accordance with the BAA.

You agree not to:

• Use the Service for any purpose other than legitimate dental practice management
• Attempt to gain unauthorized access to other practices' data or any part of the Service's infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to store data unrelated to your dental practice
• Circumvent or disable any security features, including MFA, idle timeout, or WAF protections
• Share, sell, or otherwise transfer your account or access credentials to a third party

The Service includes AI-assisted features powered by AWS Bedrock and AWS Transcribe Medical. By using these features:

• You acknowledge that your input data is sent to AWS AI services for processing under our AWS BAA
• AI-processed data is transient — it is not stored by the AI service providers beyond the processing window
• AI-generated content (transcriptions, summaries, query responses) is provided as assistance and should be reviewed by a qualified professional before use in clinical decisions
• Canine is not responsible for clinical decisions made based on AI-generated content

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Emergency access procedures are documented to ensure continuity of access to critical data during outages.

To the maximum extent permitted by law, Canine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.

Canine's total liability for any claim arising under these Terms shall not exceed the total fees paid by the Practice in the 12 months preceding the claim.

Nothing in these Terms limits liability for breaches of the BAA, gross negligence, or willful misconduct.

The Practice agrees to indemnify and hold harmless Canine from any claims, damages, or expenses arising from: (a) the Practice's violation of these Terms, (b) the Practice's failure to comply with HIPAA as a Covered Entity, or (c) the Practice's misuse of the Service.

Either party may terminate these Terms at any time with 30 days' written notice. Upon termination:

• You may request an export of all your data before your account is deactivated
• We will handle your data in accordance with the BAA (return, destroy, or extend protections as applicable)
• Your access to the Service will be revoked at the end of the notice period

We may terminate or suspend your access immediately if you materially breach these Terms or if continued use poses a security risk to the Service or other users.

We may update these Terms from time to time. Changes will be posted at this page (caninetrack.com/terms) with an updated date. We will notify active users of material changes via email. Continued use of the Service after changes constitutes acceptance.

These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of [State/County].

For questions about these Terms: